1 – Introduction

This document establishes and regulates the terms and conditions of access to and use of the website www.the-language-academy.com, property of Jose Daniel Guajardo Luna, with registered address at Calle Puebla 221, Fracc. Río Bravo, postal code 88900, Ciudad Río Bravo, Mexico, from now on «The Language Academy», that the user of the website must read and accept in order to use all of the services and information provided by the website. The action of accessing the website, or the usage of it in partial or complete manner, means the acceptance by the user of the following terms and conditions.

2 – The service

The Language Academy, through its website, grants the user who has subscribed and keeps and active subscription through the corresponding monthly payment the following service:

A non-transferable license to access the educational material provided by the website in the form of videos, online interactive exercises, pdf documents, as well as a price reduction when buying credits for scheduling video call lessons with our online tutors.

3 – Usage Conditions

The service provided by The Language Academy and the contents of its website must be used for educational purposes.

The service is transferable among the people within the same household.

The availability of contents on the website is limited to compliance with the payment of the monthly subscription fee.

The Language Academy reserves the right to no longer provide the service, had the user not completed the required payments.

4 – Billing

4.1. Fees

There are two separated types of fees:

1. Monthly subscription fee.
   Necessary to have access to the e-learning materials. The amount is shown during the subscription process and it is only valid for one specific language.

2. Credits fee.
   Credits are used to book video lessons with our online tutors. They are only valid for the language they were bought for.

4.2. Billing period

The monthly subscription fee is charged every month on the same date of the original subscription day.

If a monthly subscription is scheduled for a date that does not occur in a month (such as the 31st), subscribers are charged on the last day of the month instead.

4.3. Payment method

Both fees, the monthly subscription and the credits fee, can be paid using a credit card, debit card or PayPal.

4.4. Cancellation

Users can cancel their subscription anytime.

In order to request a cancellation, the user must send a cancellation request per email to the address contact@the-language-academy.com.

5 – Obligations of the user

The user is compelled to:

• Accept and obey the Terms and Conditions described on this document.

• Accept the Privacy Policy of the website.

• Respect the ownership of the intellectual property of the materials provided on the website.

• Keep his/her payment method in order.

• Do not perform, cause or attempt payment frauds.

6 – Responsibilities of The Language Academy

The Language Academy is responsible for:

• Obeying the Privacy Policy of the website.

• Granting access to the educational materials pertaining to the language course that the user has an active subscription for.

• Attending and providing high quality video call lessons at the date and time that the user specified.

7 – Intellectual Property

7.1 Intellectual property and rights

The educational material on www.the-language-academy.com and the website itself along with its processes and tools are property of The Language Academy.

All rights not explicitly granted in this document are reserved.

7.2 Maintenance and improvements

The educational material on www.the-language-academy.com and the website itself along with its processes and tools have been created, maintained, updated and released by The Language Academy.

The Language Academy may make improvements or changes to the educational material at any given time without previous notice.

7.3 Sharing

The use of the educational material on www.the-language-academy.com is restricted to one household.

The user is not authorized to share or redistribute with a third party any of the educational materials on the website www.the-language-academy.com, whether it is free of charge or to make a profit out of it. These activities are expressly prohibited by law, and may result in civil and criminal penalties.

The user must prevent any third party from copying, modifying, sharing or transmitting in any way the educational material on the website www.the-language-academy.com.

7.4 Quality of the contents

The Language Academy does not guarantee that the educational material on the website www.the-language-academy.com is completely free from errors or inaccuracies.

8 - Enforceable legislation, applicable jurisdictions and modifications

8.1. Governing law

The Terms and Conditions covered in this document will be interpreted in conformity with the laws of the United States of America.

8.2 Similarities in content

The Language Academy is not accountable for similarities between the contents on www.the-language-academy.com and any other website or book.

8.3. Continued application

If any of the provisions in this document is declared void, illegal or inapplicable, the legality and enforcement of the remaining provisions will continue in full validity.

8.4. Changes to the Terms and Conditions.

The Language Academy may make changes to the Terms and Conditions of use when it is necessary. In such case, the user will be notified by means of his/her registered email address.

8.5. Electronic communications

The Language Academy may send to the user’s registered email address, relevant information about his/her account on the website www.the-language-academy.com, including, but not limited to, payment authorizations, payment receipts, confirmations messages and information about promotions or updates on the website.

This privacy policy is for this website www.the-language-academy.com and served by Jose Daniel Guajardo Luna with registered address at Calle Puebla 221, Fracc. Rio Bravo, postal code 88900, Ciudad Río Bravo, Mexico, from now on “The Language Academy” or “we”.

This privacy policy will explain how we use the personal data we collect from you when you use our website.

Topics:

1. What data do we collect?
2. How do we collect your data?
3. How will we use your data?
4. How do we store your data?
5. Marketing
6. What are your data protection rights?
7. What are cookies?
8. How do we use cookies?
9. What types of cookies do we use?
10. How to manage your cookies
11. Privacy policies of other websites
12. Changes to our privacy policy
13. Third Party Websites and Services
14. How to contact us

1. What data do we collect?

The Language Academy collects the following data:

• Your email address
• Your name or alias
• Your time zone
• Your country of residence
• Your contact ID for video call platforms such as Skype, Hangouts or Zoom
• Optional: A profile picture of your selection.
• We do not store your PayPal login details.
• We do not store your credit card details.

2. How do we collect your data?

You directly provide us with all the data we collect. We collect data and process data when you:

• Register online using or sign up page.
• Complete your profile information before scheduling video call lessons in our website.
• Use or view our website via your browser’s cookies.

The Language Academy may also receive your data indirectly from the following sources:

• When you use PayPal to complete your purchases on our website.
• When you use Stripe to complete your purchases on our website.

3. How will we use your data?

The Language Academy collects your data so that we can:

• Contact you on video call platforms at the correct time to carry out your language lessons.
• Create a student profile for more personalized lessons.
• Email you with notifications related to your account and language course, such as confirmations for scheduled and cancelled lessons.
• Email you with special offers on other products and services we think you might like.
• If you decide to upload a profile picture, it will only be visible to the tutors on our platform.

This will help them to identify and organize more easily the students they’re in charge of.

4. How do we store your data?

We will keep your personal data in the Google Cloud Platform servers. This service is offered by Google, and is in compliance with the European GDPR security standards. It also uses encryption to protect data in transit and at rest.

Your personal data is stored for as long as you hold an active account with us. You can also request at any moment the erasure or rectification of your data.

5. Marketing

The Language Academy would like to send you information about products and services or ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop The Language Academy from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click on the “Unsubscribe” option at the footer of our marketing emails.

6. What are your data protection rights?

The Language Academy would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to visualize your personal data within our website. Additionally, you can request this information per email at contact@the-language-academy.com.

The right to rectification – You have the right to modify and rectify your personal data within our website. Additionally, you can request direct assistance to do this per email at contact@the-language-academy.com.

The right to erasure – You have the right to request that The Language Academy erase your personal data. However, we might not be able to continue providing you with our service in the case we lack your contact information.

The right to restrict processing – You have the right to request that The Language Academy restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to The Language Academy’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that The Language Academy transfer the data that we have collected to another organization, or directly to you.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email contact@the-language-academy.com.

7. What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit www.allaboutcookies.org.

8. How do we use cookies?

The Language Academy uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you logged in
• Understanding how you use our website

9. What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality
  We use these cookies to keep you logged in into our website.

• Google Analytics
  In order to collect information about how visitors use our website and to improve how our services work, we track visits anonymously using cookies.

Google Analytics acts as a data processor acting on behalf of The Language Academy (the data controller). Google has no rights over that data to use it for other Google purposes, such as advertising or tracking across other services.

You can find out more about the data privacy and security of Google Analytics on their online documentation: https://support.google.com/analytics/topic/2919631

To opt out of Google Analytics, please download the ""Opt-out Browser Add-on"" from the URL below. After you install it, you'll be able to edit Google Analytics settings.

Google Analytics Opt-out Browser Add-on: https://support.google.com/analytics/answer/181881

10. How to manage your cookies

You can set your browser no to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

11. Privacy policies of other websites

The Language Academy website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

12. Changes to our privacy policy

The Language Academy keeps its privacy policy under regular review and places any updates on this webpage. We will inform you beforehand in the case of any changes or updates to our privacy policy.

13. Third Party Websites and Services

This Privacy Policy applies only to the The Language Academy and does not extend to any websites or products or services provided by third parties.

Third party services related to our service are:

• Video calling – Skype, Zoom and Hangouts.

• Payment processing – PayPal and Stripe.

These services operate under strict security standards. However, we do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third party privacy policies prior to using third party websites or products or services.

• PayPal
  We neither process nor store your PayPal login details. The payment process and validation are directly done on PayPal. We will receive relevant transaction details from PayPal.

• Credit cards and debit cards
  To process credit card and debit card payments, we are using Stripe.

Stripe is a third party service that securely allows the processing, fraud prevention and validation of online payments using credit cards or debit cards.

We do not store your credit card details. This information is directly sent to Stripe, where it will be verified, and once validated we will receive your payment approval along with relevant transaction details.

14. How to contact us

If you have any questions about The Language Academy’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at contact@the-language-academy.com .

Last update: 13 November 2019